Explaining the Patient Satisfaction Model of Hospital Architecture with Patient-Centered Approach (Case Study: Imam Khomeini (RA), Bahman and Gandhi Hospitals in Tehran)
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Abstract
In today's world, patient satisfaction is recognized as one of the key indicators of the quality of healthcare services. Hospital architecture, with a patient-centered approach, can have a significant impact on increasing patient satisfaction, reducing stress, and improving the treatment process. Paying attention to the patient instead of the treatment process has introduced an approach to hospital design called the "patient-oriented" approach.
This study aims to explain a model for improving patient satisfaction with hospital architecture, based on patient-centered principles, which is in line with analytical-descriptive research based on field observation, library studies, and data collection through questionnaires from 224 patients hospitalized in Imam Khomeini (RA), Bahman and Gandhi hospitals, which are analyzed to provide a suitable solution for design. Data analysis is by regression and correlation method. The software used is ASPECT and SPSS26.
According to the calculated averages, Gandhi Hospital has the best performance and Imam Khomeini (RA) Hospital has the worst performance, and Bahman Hospital is ranked second. The study of these three hospitals showed that hospitals that have incorporated patient-centered principles in their design have a significant impact on reducing stress, increasing positive interactions between patients, medical staff, and the environment, and increasing patient satisfaction. The model proposed in this study can be used as a practical solution for hospital designers and managers to improve patient experience and enhance the quality of healthcare services.
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